Skip to main content

This website is run by Social Care Wales. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:
you cannot modify the line height or spacing of text

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille e-mail or call 0300 30 33 444.

We’ll consider your request and get back to you in seven working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by e-mailing or call 0300 30 33 444.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Visit our Contact us page.

Technical information about this website’s accessibility

Social Care Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content
Technical errors on several pages of the website

Technical issues on our website

There are a number of technical errors on our website that make some parts of our content non accessible. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to fix technical issues listed by March 2020.

CSS Validation Error (Level A)
HTML Validation Error (Level A)
Redundant WAI-ARIA attribute (Level A)
Content not included in landmarks (Level A)
Non-distinguishable landmarks (Level A)
Colour contrast is insufficient (Level AA)
Link text used for multiple different destinations (Level A)
Image with no alt attribute (Level A)

How we tested this website

This website was last tested on 25 January 2020. The test was carried out by Social Care Wales using accessibility testing tool called SiteImprove. We used this approach because it allows us to assess the entire website to locate and fix issues that are common across a number of pages on the across all parts of the website.

We tested:

our main website platform, available at

This statement was prepared on 29 January 2020. It was last updated on 29 January 2020.